Frequently Asked Questions
Everything you need to know about stepping into your new favorite pair.
When will my order ship?
Most orders are processed and shipped within 1-3 business days. Once your shoes are on their way, you will receive a tracking number via email.
What is your return policy?
We want you to love your shoes! We accept returns of unworn, pristine condition items within 30 days of delivery. Please note that a restocking fee may apply.
How do I find the right size?
Our shoes typically run true to size, but specific fit notes are available on each product page. If you are between sizes, we generally recommend sizing up.
Do you ship internationally?
Yes, we ship to most countries worldwide. International shipping rates and duties are calculated at checkout based on your location.
What payment methods do you accept?
We accept all major credit cards, PayPal, and buy-now-pay-later options like Afterpay and Klarna for flexible installments.
How should I care for my Charlotte Stone shoes?
To keep your shoes looking vibrant, we recommend using a suede protector for our suede styles and a damp cloth for leather. Store them in a cool, dry place away from direct sunlight.